ck044's Privacy Policy

1. Introduction and Purpose of This Policy

ck044 ("we", "our", "platform") provides a safe and reliable online gaming service for players in Bangladesh. This privacy policy describes how we collect your personal information, the purposes for which we use it, and how we keep it secure.

By using our website or registering with ck044, you are agreeing to the terms of this privacy policy. We may update this policy from time to time, and you will be properly notified of any significant changes.

2. Information We Collect

ck044 collects the information necessary to manage your account, provide services, and ensure security. We collect only the information needed to maintain the quality of our services.

2.1 Information You Provide Directly

When you register or use our services, you may provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Home address
• Payment information (bKash, Nagad, Rocket, or bank account details)
• National ID card or passport details (for identity verification)
• Records of your communications with our support team

2.2 Automatically Collected Information

When you visit our website or use the platform, we automatically collect certain technical information:

• IP address and device type
• Browser type and operating system
• Time, duration, and pages visited during site visits
• Cookies and session data
• Gaming activity logs (bets, wins, losses)
• Transaction history and financial activity

3. Purposes for Using Your Information

ck044 uses your information only for specific and legitimate purposes. We do not use your information for any purpose that has not been made known to you upfront.

• Account Management and Security: To verify your identity and ensure the security of your account.
• Service Delivery: To process gaming, betting, deposits, and withdrawals.
• Financial Transactions: Secure deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Customer Support: To resolve your questions and complaints and to provide assistance via live chat and email.
• Responsible Gaming: To identify problematic gaming behavior and ensure a safe gaming environment.
• Legal Compliance: To retain information in order to comply with applicable laws and regulations.
• Platform Improvement: To enhance the quality of our services and improve the user experience.
• Fraud Prevention: To prevent unauthorized access and money laundering.

4. Information Sharing and Disclosure

ck044 does not sell your personal information to any third party. However, in certain specific situations we may share information on a limited basis:

4.1 Service Provider Partners

We work with trusted technology and service providers who help operate our platform — such as payment processors, game software providers, and data security services. These partners are required to use information only according to our instructions and may not use it for their own purposes.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, legal investigation, or demand from a regulatory authority. In such cases, we will always disclose only the minimum information required.

4.3 Business Restructuring

In the event of a company merger, acquisition, or restructuring, information may be transferred to a new entity. If such an event occurs, we will notify you in advance.

5. Cookies and Tracking Technologies

ck044 uses cookies and similar technologies to improve your experience and ensure the security of the platform.

• Essential Cookies: Required for storing login sessions and security tokens.
• Functional Cookies: For remembering your preferences and language settings.
• Analytical Cookies: For analyzing site performance and user behavior.

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit some functionality of the platform.

6. Data Security Measures

We take both technical and administrative measures to protect your information:

• All communications are secured using industry-standard SSL/TLS encryption.
• Payment information (bKash, Nagad, Rocket, and bank details) is encrypted to the highest security standard.
• Firewalls and intrusion detection systems remain active at all times.
• Only authorized personnel have access to the information they need.
• Regular security reviews and risk assessments are conducted.
• Suspicious activity is automatically detected and monitored.

However, no transmission of information over the internet is completely risk-free. We strive to ensure the highest level of protection, but a 100% security guarantee is not possible.

7. Data Retention Period

ck044 retains your information only for as long as necessary. The general policy is:

• Information for active accounts is retained for the entire duration the account remains open.
• Even after an account is closed, certain information is retained for a specified period to meet legal obligations.
• Financial transaction records are retained in accordance with applicable legal requirements.
• Customer support communication records are kept for a reasonable period to maintain service quality.

Once the specified retention period ends, information is securely deleted or anonymized.

8. Protection of Minors

ck044 strictly does not provide services to anyone under the age of 21. We collect the information necessary for age verification, and if it becomes known that a user is a minor, their account will be closed immediately and the related information deleted.

If a parent or guardian believes their child has registered on our platform, please contact [email protected] immediately.

9. Third-Party Websites and Services

Our platform may include integrated services from game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others). These third-party software providers have their own privacy policies, and this policy does not apply to their data collection practices.

Payment processors such as bKash, Nagad, and Rocket have their own data protection policies. Those providers' policies also apply when carrying out transactions.

10. International Data Transfers

ck044 primarily serves users in Bangladesh. If our servers and data storage facilities are located outside Bangladesh, we follow applicable laws and industry-standard security measures for data transfers. In any international transfer, your information will receive the same level of protection described in this policy.

11. Policy Changes and Updates

ck044 reserves the right to update this privacy policy as needed. If any significant changes are made, we will:

• Display a notice on the platform.
• Notify registered users by email.
• State the "Last Updated" date at the top of the page.

Continuing to use the platform after any changes will be considered as your agreement to the new policy. We therefore advise you to review this policy periodically.

12. Contact and Complaints

If you have any questions about this privacy policy, wish to exercise your data rights, or have any concerns, please contact us. Our data protection team will process your request as quickly as possible.